About Shaik heera Jan
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Academic Level Master’s Degree
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Age 28 - 32 Years
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Salary 1850
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Gender Female
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Industry Management
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WhatsApp Number 7981409338
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Viewed 9
About me
Education
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2018 - 2020
Jawaharlal Nehru Technological University Anatapur
Master of business Administration (MBA)
I have passed my MBA degree with specialisation in Human resources and finance from Jawaharlal Nehru Technological University Anantapur
Experience
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2022 - 2024
Jio reliance infocomm limited
Customer care executive
Provided customer service by responding to phone calls and inquiries in a timely
manner.
Developed and maintained relationships with customers to ensure their
satisfaction.
Investigated customer complaints and provided solutions within acceptable time
frames.
Gathered customer feedback and reported it to management for further action.
Resolved billing issues and disputes through effective problem solving techniques.
Created detailed reports of customer interactions for internal records keeping
purposes.
Monitored customer trends to identify potential issues or opportunities for
improvement.
Maintained high satisfaction score by consistently resolving first-call issues
Answered approximately 120 calls per day for customer services in reliance jio
infocmm limited
Analyzed call data to determine areas of improvement in the customer care
process.
Providing customers with clear instructions to resolve issues. Rerouting customer
calls to other departments when advanced solutions are needed.