About Sanniya Aswal Kunjwal

  • Academic Level  Master’s Degree
  • Age  28 - 32 Years
  • Salary  3808
  • Gender  Female
  • Industry  Management
  • WhatsApp Number  7058447662
  • Viewed 10

About me

I am a postgraduate diploma holder in Operations Management, have professional experience of around 6 years in E-commerce, Shipping and Telecom sector. My major role was handling customers via live chat and email, helping with there orders, procurement, shippment, delivery and also handled escalations. I am a quick learner and smart worker, with good communication skills. With my past experience as Customer support, I have gained a good knowledge of empathy, time management and patience.

Education

  • 2016 - 2018
    Institute of Management Development and Research, Pune

    Post Graduate Diploma Management (Operations Management)

    I have completed my PGDM in Operations Management as major subject and International trade as minor subject in 2018 from IMDR in Pune. My major focus was on understand the Operations of E-commerce platform and Store's like Dmart. And based on this I have also done Internship with an E-commerce company handling there Operations and Customer support.

Experience

  • 2019 - 2024
    Accenture solutions pvt Ltd

    Customer support specialist

  • 2015 - 2016
    Amazon Development centre

    Customer service representative

  • 2018 - 2019
    Samsara Shipping Company

    Corporate CS and Supply chain Support

Expertise

Customer support
Communication

Languages

English
Proficient
Hindi
Proficient

Skills

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